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Terms & Conditions

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Please read our Terms & Conditions for bookings, payments, cancellations and transfer service information.

Terms of Service

  1. Full payment is required at the time of booking when payment is made by Stripe, unless otherwise agreed in writing. Where cash payment has been agreed in advance, half payment is required on the day of arrival, with the remaining balance due on the day of departure.
  2. Summit Transfers will send written confirmation by email with the details of the booking, including pickup times, dates and prices. This confirmation email should be presented to the driver for both outward and return journeys.
  3. The confirmation email sent by Summit Transfers will serve as the passenger’s ticket. Acceptance of the booking confirmation implies acceptance of these general conditions.
  4. The destination and pickup addresses shown on your confirmation are the addresses to which you will be taken and collected from. If you wish to change these or any other booking details, this must be done in writing by email directly to Summit Transfers at least 48 hours before the date of travel.
  5. The maximum waiting time for your assigned driver is 1 hour and 45 minutes. If this period is exceeded, Summit Transfers will endeavour to provide an alternative where possible.
  6. Summit Transfers accepts no liability where incorrect travel details are provided by the customer.
  7. Summit Transfers reserves the right to change pickup times in resort where necessary. Customers will be informed by text message or telephone call.
  8. In the event of bad weather conditions, Summit Transfers reserves the right to change the pickup or drop-off location for Avoriaz clients to the Prodains telepherique.
  9. Each passenger is responsible for their own luggage. Summit Transfers accepts no responsibility for luggage that is lost, damaged or stolen in airport terminals.
  10. All luggage must be clearly labelled with the owner’s name and address.
  11. Customers are limited to two items of luggage, including one ski or snowboard bag. In the event of a client travelling with excess luggage, Summit Transfers reserves the right to apply an excess baggage charge or refuse to transport the items.
  12. Only Summit Transfers drivers are authorised to load luggage into the vehicle. Summit Transfers cannot be held responsible for damage caused to luggage or equipment during the transfer.
  13. Summit Transfers undertakes to load, store and return luggage in the condition in which it was received at the time of loading.
  14. The driver of any Summit Transfers vehicle has the right to refuse to carry any person who is believed to be under the influence of alcohol or drugs, or whose behaviour is considered to pose a threat to the driver, the vehicle or any other passenger.
  15. Seat belts must be worn by all Summit Transfers passengers in any vehicle equipped with them. Clients who choose not to wear a seat belt will not be covered by Summit Transfers insurance in the event of an accident.
  16. Summit Transfers accepts no responsibility for missed flights or connections caused by bad weather conditions, traffic congestion, road accidents, acts of terrorism, vandalism or industrial action by third parties.
  17. Smoking is strictly prohibited in all Summit Transfers vehicles.
  18. In the event of an accident, the company’s liability is limited to the terms of its insurance policy.
  19. Customers are entitled to cancel their booking by email. Cancellations must be made at least 21 days before the date of travel.
  20. Nothing in these Terms of Service affects the consumer’s statutory rights.

 

Website Usage

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by these terms and conditions of use, together with our Privacy Policy, which govern Summit Transfers’ relationship with you in relation to this website. If you do not agree with any part of these terms and conditions, please do not use our website.

The terms “Summit Transfers”, “us” and “we” refer to the owner of this website, whose registered office is in Taninges, Haute Savoie, France. The term “you” refers to the user or viewer of our website.

Use of this website is subject to the following terms of use:

  • The content of the pages on this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you allow cookies to be used, certain personal information may be stored by us or used by third parties, including your name, email address and website usage data.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the applicable copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or may constitute a criminal offence.

  • From time to time, this website may include links to other websites. These links are provided for your convenience and to offer further information. They do not signify that we endorse those website(s). We have no responsibility for the content of linked website(s).

  • Your use of this website, and any dispute arising out of such use, is subject to the applicable laws and jurisdiction stated in these Terms and Conditions.

Please read our Terms & Conditions for bookings, payments, cancellations and transfer service information.

 

Terms of Service

  1. Full payment is required at the time of booking when payment is made by Stripe, unless otherwise agreed in writing. Where cash payment has been agreed in advance, half payment is required on the day of arrival, with the remaining balance due on the day of departure.
  2. Summit Transfers will send written confirmation by email with the details of the booking, including pickup times, dates and prices. This confirmation email should be presented to the driver for both outward and return journeys.
  3. The confirmation email sent by Summit Transfers will serve as the passenger’s ticket. Acceptance of the booking confirmation implies acceptance of these general conditions.
  4. The destination and pickup addresses shown on your confirmation are the addresses to which you will be taken and collected from. If you wish to change these or any other booking details, this must be done in writing by email directly to Summit Transfers at least 48 hours before the date of travel.
  5. The maximum waiting time for your assigned driver is 1 hour and 45 minutes. If this period is exceeded, Summit Transfers will endeavour to provide an alternative where possible.
  6. Summit Transfers accepts no liability where incorrect travel details are provided by the customer.
  7. Summit Transfers reserves the right to change pickup times in resort where necessary. Customers will be informed by text message or telephone call.
  8. In the event of bad weather conditions, Summit Transfers reserves the right to change the pickup or drop-off location for Avoriaz clients to the Prodains telepherique.
  9. Each passenger is responsible for their own luggage. Summit Transfers accepts no responsibility for luggage that is lost, damaged or stolen in airport terminals.
  10. All luggage must be clearly labelled with the owner’s name and address.
  11. Customers are limited to two items of luggage, including one ski or snowboard bag. In the event of a client travelling with excess luggage, Summit Transfers reserves the right to apply an excess baggage charge or refuse to transport the items.
  12. Only Summit Transfers drivers are authorised to load luggage into the vehicle. Summit Transfers cannot be held responsible for damage caused to luggage or equipment during the transfer.
  13. Summit Transfers undertakes to load, store and return luggage in the condition in which it was received at the time of loading.
  14. The driver of any Summit Transfers vehicle has the right to refuse to carry any person who is believed to be under the influence of alcohol or drugs, or whose behaviour is considered to pose a threat to the driver, the vehicle or any other passenger.
  15. Seat belts must be worn by all Summit Transfers passengers in any vehicle equipped with them. Clients who choose not to wear a seat belt will not be covered by Summit Transfers insurance in the event of an accident.
  16. Summit Transfers accepts no responsibility for missed flights or connections caused by bad weather conditions, traffic congestion, road accidents, acts of terrorism, vandalism or industrial action by third parties.
  17. Smoking is strictly prohibited in all Summit Transfers vehicles.
  18. In the event of an accident, the company’s liability is limited to the terms of its insurance policy.
  19. Customers are entitled to cancel their booking by email. Cancellations must be made at least 21 days before the date of travel.
  20. Nothing in these Terms of Service affects the consumer’s statutory rights.

 

Website Usage

Welcome to our website. By continuing to browse and use this website, you agree to comply with and be bound by these terms and conditions of use, together with our Privacy Policy, which govern Summit Transfers’ relationship with you in relation to this website. If you do not agree with any part of these terms and conditions, please do not use our website.

The terms “Summit Transfers”, “us” and “we” refer to the owner of this website, whose registered office is in Taninges, Haute Savoie, France. The term “you” refers to the user or viewer of our website.

Use of this website is subject to the following terms of use:

  • The content of the pages on this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you allow cookies to be used, certain personal information may be stored by us or used by third parties, including your name, email address and website usage data.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material that is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the applicable copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced on this website that are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or may constitute a criminal offence.

  • From time to time, this website may include links to other websites. These links are provided for your convenience and to offer further information. They do not signify that we endorse those website(s). We have no responsibility for the content of linked website(s).

  • Your use of this website, and any dispute arising out of such use, is subject to the applicable laws and jurisdiction stated in these Terms and Conditions.

The Company

Summit Transfers is the trading name of Summit Transfers SAS, a French-registered and licensed transport company.

Registered office: 4 Grande Rue, Taninges, Haute-Savoie, France.

Complaints relating to Summit Transfers SAS should be submitted in writing by email to info@summittransfers.com.

The following Terms and Conditions of sale and operation in respect of transport services provided by Summit Transfers SAS apply to all quotations issued online via our website, by telephone or by email. Acceptance of any quotation by a client, or by an agent acting on behalf of a client, implies acceptance of these Terms and Conditions and our Privacy Policy by all persons travelling under that reservation.

The term “Client” refers to the named person making the reservation with Summit Transfers, including all persons within the travelling group. The client is the main point of contact for any booking changes, whether acting for themselves, the travelling group or a third party.

Responsibility for reading these Terms and Conditions remains with the client and any third party acting on behalf of the client or travelling group. Summit Transfers advises all clients to read these Terms and Conditions before making a reservation.

Summit Transfers SAS reserves the right to outsource a reservation made by a client, or by a third party acting on behalf of the client, to a carefully selected third-party licensed transport company. The Terms and Conditions of sale and operation in respect of those services will not be affected.

Summit Transfers SAS reserves the right to apply a fuel surcharge in line with market fluctuations up to 14 days before the scheduled day of travel.

Summit Transfers SAS operates from the Swiss side of Geneva Airport, including Terminal 1 and Terminal 2, but reserves the right, where operationally necessary, to arrange collection from the French sector. In such cases, the duration of the onward journey will continue in France.

 

Complaints

All complaints must be made in writing by email to info@summittransfers.com. Complaints will only be acknowledged and processed if submitted within 14 days of the date of travel. Summit Transfers SAS will investigate and aim to provide a full response within 28 days of receipt.

 

Reservations

Reservations with Summit Transfers can be made via our website, by email or by telephone. A confirmation email will be issued once payment, or any agreed deposit, has been received. This confirmation email acts as the official contract between Summit Transfers SAS and the client.

Clients are responsible for ensuring that all travel details shown in the confirmation email are accurate. Summit Transfers SAS cannot be held liable for discrepancies not highlighted by the client before travel.

Reservations are accepted up to 48 hours before the scheduled day of travel. Reservation requests made less than 48 hours in advance may be accepted at Summit Transfers’ discretion and remain subject to availability.

 

Payment Terms

All payments for services provided by Summit Transfers SAS must be made in full at the time of booking by Stripe, unless otherwise agreed in writing.

Where cash payment has been agreed in advance, half payment is required on the day of arrival, with the remaining balance due on the day of departure.

Failure to make payment within the agreed timeframe may result in cancellation of the reservation without notice.

 

Cancellations by the Client – Any cancellation of services by the client must be made in writing and acknowledged by Summit Transfers SAS. The following charges apply:

  1. Cancellations made more than 30 days before the scheduled travel date: full refund minus an administration fee of €25.

  2. Cancellations made 15 to 30 days before the scheduled travel date: 50% refund of the total amount paid.

  3. Cancellations made less than 15 days before the scheduled travel date: no refund.

  4. Summit Transfers SAS reserves the right to exercise discretion in exceptional circumstances.

 

Cancellations by Summit Transfers SAS

Summit Transfers SAS reserves the right to cancel reservations due to unforeseen circumstances, including adverse weather, road closures or operational difficulties. In such cases, a full refund will be provided, but no further compensation will be offered.

 

Service Failures

Summit Transfers SAS aims to provide a reliable and punctual service. However, delays may occur due to circumstances beyond our control, including traffic, weather or operational issues.

Delays at Collection Points

Summit Transfers SAS will endeavour to notify clients of any delays to scheduled collection times where possible.

Alternate Collection Points:

Where operational requirements make it necessary, Summit Transfers SAS may collect passengers from an alternative location, including the French sector of Geneva Airport.

Missed Flights/Connections:

Summit Transfers SAS cannot be held liable for missed flights, connections or other travel disruptions caused by delays. Clients are advised to allow sufficient time for travel.

 

Client Responsibilities

Clients must ensure that:

  1. All passengers are ready for collection at the agreed time and location.

  2. Summit Transfers SAS is informed immediately of any changes to travel plans.

  3. All luggage complies with Summit Transfers’ size and weight restrictions.

  4. Failure to comply may result in additional charges or refusal of service.

 

Luggage Allowance

Each passenger is entitled to one piece of luggage and one item of hand baggage. Additional or oversized items, including skis and snowboards, must be declared at the time of booking. Summit Transfers SAS reserves the right to refuse transport of undeclared items or apply additional charges where necessary.

 

Child Seats

Summit Transfers SAS provides child seats on request at no additional charge. It is the client’s responsibility to request these at the time of booking and to ensure their correct use during travel.

 

Force Majeure

Summit Transfers SAS cannot be held liable for service interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, severe weather, road closures or other exceptional circumstances.

 

Liability

Summit Transfers SAS’ liability for direct loss or damage resulting from negligence is limited to the cost of the reservation. Summit Transfers SAS is not liable for indirect losses, including missed flights, missed connections or additional travel costs.